Traditional human-factors training focuses on the technical side of aviation: instrument-panel configuration, pilot line of sight, boredom in the cockpit, and so on. Often absent from these discussions, however, is a deep dive into how humans learn, think, react, and relate to one another in various situations.

Watch the replay of the May 26 HAI@Work webinar to learn from Kim Hutchings, president and CEO of Volo Mission and an emotional intelligence (EQ) instructor. Kim discusses how we can prevent accidents by developing our EQ, why she prefers the Emotional Quotient Inventory (EQ-i 2.0) when measuring EQ in aviation, how proactive approaches such as crew resource management and safety management systems can improve safety, and more.