When we investigate aviation accidents, we immediately look for what went wrong. But what about what went right to keep the accident from being much worse? The Apr. 13, 2023, HAI@Work webinar presented a popular session recorded at HAI HELI-EXPO 2023 that addresses this topic, led by Embry-Riddle Aeronautical University’s Scott Shappell. Shappell shows us how we can transform the accident investigative process to gain a better understanding of how effective our safety systems truly are.